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G3 1-on-1 Concierge

Need a little extra help finding the right product for your individual needs? Could you use some advice on maintaining, cleaning, or repairing your G3 gear? 

HOW IT WORKS

When you book a complimentary 1-on-1 phone or video conference consultation, you'll be matched with one of our G3 Product Experts.  We'll review your notes in advance and be ready to give personalized recommendations on your call.

Pick a time in the calendar below, fill in your info, and we'll talk soon!

 

FAQs

How do the virtual consultations work?
We use Microsoft Teams for our virtual meetings.  If you’re on a computer you do not need to download the app.  A few minutes before your consultation begins, simply click the link in your confirmation email and then click "Join".  If you’re on a smartphone you’ll need to download the free Microsoft Teams app if you don’t already have it.  Its recommended you do this in advance.  A few minutes before your consultation begins, simply click the link in your confirmation email, the app will open, and then click "Join".

How do phone consultations work?
One of our Product Experts will call you at the phone number you provided when booking.  We recommend you are available by your phone a few minutes before your consultation is scheduled to begin.

What happens if I need to cancel or reschedule?
If you need to reschedule or cancel your consultation, no worries! Simply use the reschedule or cancel links in your confirmation email. Please give at least 24 hours notice so that we can offer that time to someone else.

What if I'm late for my consultation?
For virtual consultations, please join the meeting room a few minutes prior to your scheduled start time. We cannot guarantee a consultation for late arrivals. If you are late to the meeting, you must schedule a new meeting using the online form.

For phone consultations, please be available by your phone a few minutes before your scheduled consultation time. We will make up to two attempts during our scheduled meeting time to reach you. If we are unable to reach you, you must schedule a new meeting using the online form.

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